Shipping policy

At Mharosawad, we are committed to delivering authentic Rajasthani food products to our customers safely and efficiently. This Shipping Policy explains our shipping, processing, delivery, and related procedures for orders placed directly through our website.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. Shipping Coverage

Mharosawad currently delivers orders to locations within India that are serviceable by our logistics and courier partners.

Delivery availability may vary depending on the customer's PIN code, location, courier network, product type, and other operational factors.

If a particular delivery location is not serviceable, we may be unable to process or deliver the order to that address.

2. Order Processing

Orders are generally processed after successful payment confirmation or confirmation of a Cash on Delivery (COD) order.

Orders are normally processed and dispatched within 1–3 business days, unless otherwise specified on the product page or at checkout.

Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.

We may contact the customer if additional information is required to process an order.

3. Estimated Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery destination and logistics partner.

Therefore, the typical overall delivery timeline may be approximately 4–10 business days from the date of order confirmation.

These timelines are estimates only and are not guaranteed delivery dates.

Delivery may take longer due to:

  • Remote or difficult-to-service locations;

  • Public holidays;

  • Weather conditions;

  • Transportation disruptions;

  • Courier delays;

  • High order volumes;

  • Natural disasters;

  • Government restrictions;

  • Strikes or operational disruptions; or

  • Other circumstances beyond our reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the order.

Shipping charges may vary depending on factors such as:

  • Delivery location;

  • Order value;

  • Product weight or dimensions;

  • Promotional offers; and

  • Courier/logistics requirements.

Where free shipping is offered, the eligibility conditions will be displayed on the website or during checkout.

5. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and orders, subject to serviceability and eligibility determined by our logistics or payment partners.

COD availability may be restricted based on:

  • PIN code;

  • Order value;

  • Customer/order history;

  • Product category;

  • Courier availability; or

  • Other operational considerations.

Mharosawad reserves the right to restrict or discontinue COD availability for particular orders or locations.

6. Order Tracking

Where tracking facilities are available, customers may receive shipment tracking information through email, SMS, WhatsApp, or other communication channels.

Tracking information is generally provided after the order has been dispatched and the shipment has been registered with the applicable logistics partner.

Customers are advised to use the tracking information provided to monitor the progress of their shipment.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

The delivery address should include, where applicable:

  • Customer's full name;

  • House/building number;

  • Street/locality;

  • City;

  • State;

  • PIN code; and

  • Valid mobile number.

Mharosawad shall not be responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

8. Delivery Attempts

Our logistics partners may make multiple delivery attempts depending on their operational policies.

If the customer is unavailable, provides an incorrect address, refuses to accept the shipment, or otherwise prevents successful delivery, the shipment may be returned to Mharosawad.

Any re-delivery or additional shipping arrangements, where applicable, may be subject to additional charges and availability.

9. Damaged or Tampered Packages

Customers are advised to inspect the package at the time of delivery.

If the outer packaging appears:

  • Opened;

  • Severely damaged;

  • Tampered with;

  • Leaking; or

  • Otherwise compromised,

the customer should, where reasonably possible, refuse the delivery or immediately contact Mharosawad and provide photographs/videos of the package and product.

Any claim relating to damaged, defective, spoiled, or incorrect products should be raised within the time period specified in our Return & Replacement Policy.

10. Food Products and Delivery

Mharosawad products are food and consumable products. Customers are responsible for storing products according to the storage instructions provided on the packaging after delivery.

Once the product has been successfully delivered, the customer should ensure appropriate storage conditions are maintained.

Mharosawad shall not be responsible for deterioration caused by improper storage, exposure to unsuitable temperatures, moisture, direct sunlight, or other conditions contrary to the instructions provided on the product packaging.

11. Delayed Deliveries

While we make reasonable efforts to dispatch and deliver orders within the estimated timeline, delays may occasionally occur.

Mharosawad shall make reasonable efforts to assist customers in tracking delayed shipments and coordinating with the relevant logistics partner.

However, delivery timelines may be affected by circumstances outside our reasonable control.

A delay in delivery does not automatically qualify an order for cancellation, refund, return, or replacement unless otherwise provided under applicable law or our applicable policies.

12. Undelivered or Returned Shipments

An order may be returned to Mharosawad by the logistics partner due to circumstances including:

  • Incorrect or incomplete address;

  • Customer unavailable during delivery attempts;

  • Customer refusal to accept the package;

  • Incorrect contact details;

  • PIN code/serviceability issues; or

  • Other delivery-related circumstances.

If a shipment is returned because of information or circumstances attributable to the customer, Mharosawad may contact the customer regarding available options.

Additional shipping charges may apply for re-dispatch, where applicable.

13. Order Cancellation Before Dispatch

Customers may contact Mharosawad to request cancellation of an order before it has been dispatched.

Cancellation requests are subject to the status of the order and applicable cancellation conditions.

Once an order has been dispatched, cancellation may not be possible.

Any eligible refund arising from an approved cancellation will be processed in accordance with the applicable refund terms.

14. Multiple Products in One Order

Where an order contains multiple products, Mharosawad may, at its discretion, dispatch the products together or in separate shipments depending on stock availability, logistics requirements, or operational considerations.

If an order is shipped in multiple packages, the customer may receive separate tracking information.

15. Third-Party Logistics Partners

Mharosawad may use third-party courier and logistics companies to fulfil deliveries.

Delivery services are therefore subject to the operational terms and procedures of the applicable logistics provider.

Mharosawad will make reasonable efforts to coordinate with the logistics provider in case of delivery issues, delays, or tracking concerns.

16. Force Majeure

Mharosawad shall not be responsible for shipping or delivery delays resulting from circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

  • Natural disasters;

  • Floods;

  • Earthquakes;

  • Fire;

  • Severe weather;

  • Epidemics or pandemics;

  • War or civil unrest;

  • Strikes;

  • Government restrictions;

  • Transportation disruptions;

  • Road closures;

  • Courier network disruptions;

  • Technical failures; or

  • Other unforeseen circumstances.

17. Shipping Policy and Return Policy

This Shipping Policy should be read together with our Terms & Conditions and Return & Replacement Policy.

For information regarding damaged, defective, spoiled, incorrect, or eligible returned products, please refer to the Return & Replacement Policy.

18. Changes to This Shipping Policy

Mharosawad reserves the right to update or modify this Shipping Policy at any time.

Any changes will be published on our website with a revised "Last Updated" date.

Customers are encouraged to review this policy periodically for the latest information.

19. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and statutory rights available to consumers, disputes relating to this Shipping Policy shall be subject to the jurisdiction of the competent courts in Ajmer, Rajasthan, India.

20. Contact Us

For shipping-related questions, delivery issues, or order assistance, please contact us:

Mharosawad

🌐 Website: https://mharosawad.com
📧 Email: mharosawad@gmail.com
📞 Phone / WhatsApp: +91 88756 67498

Please keep your Order ID available when contacting us regarding an existing order.